Refund and Returns Policy

Last updated: January 2026

This Refund and Returns Policy applies to purchases made on formelya.com, operated by Laconika LTD (Company Registration No. 16642065).

We want you to be happy with your purchase. But если вдруг что-то не так — порядок возврата должен быть понятным и честным.

Returns

You have the right to return most items within 28 days of receiving your order, in accordance with UK and EU consumer protection laws.

Return conditions:

  • The item must be unused, undamaged, and in its original packaging

  • All original accessories, inserts, and labels must be included

  • Proof of purchase (order confirmation or receipt) is required

If these conditions are not met, we may be unable to issue a refund.

Return address:
128 City Road, London, United Kingdom, EC1V 2NX

Refunds & Exchanges

Once we receive and inspect the returned item:

  • You may choose a refund or an exchange (subject to availability)

  • Refunds are issued to the original payment method

  • Processing time is usually 5–10 business days after inspection

Please note:

  • Refund timing also depends on your bank or payment provider (including Stripe)

  • We cannot refund items that are held by customs until they are physically returned to us

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us before returning it.

📧 Email: support@formelya.com

When contacting us, please include:

  • Your order number

  • A brief description of the issue

  • Photos or videos showing the problem

In such cases:

  • We will offer a replacement or full refund

  • Original shipping costs will also be refunded for confirmed faulty or incorrect items

Right of Withdrawal (EU & UK Consumers)

If you are a consumer located in the UK or EU, you have a legal right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason.

To exercise this right:

  • Inform us in writing within 14 days

  • Return the item within 14 days after notifying us

Refunds will include the item cost but may exclude return shipping unless the item is faulty.

Shipping Responsibility

Unless the item is faulty or incorrect:

  • Return shipping costs are the customer’s responsibility

  • This applies even if the original order qualified for free shipping

  • We recommend using a trackable shipping method

We are not responsible for returns lost in transit.

Missing Items

Sometimes orders are shipped in separate packages, even if placed together.

Before contacting us:

  • Check your dispatch confirmation emails

  • Review tracking information

  • Check delivery notes included with each parcel

If something still seems missing, contact our support team and we’ll investigate.

Non-Returnable Items

The following items may not be eligible for return:

  • Items marked as final sale

  • Customized or made-to-order products (where clearly stated)

  • Items showing signs of use or damage after delivery

These exclusions do not affect your statutory rights.

Payments & Refund Processing

All payments on formelya.com are processed securely via Stripe or other authorized payment providers.

Refunds are always issued through the same payment method used for the original transaction. We cannot process refunds to alternative accounts or cards.

Contact Us

If you have questions, doubts, or just want clarity before returning an item — write or call us. It’s always easier to resolve things early.

Laconika LTD
Office Location: 128 City Road, London, United Kingdom, EC1V 2NX
Phone: +44 7488 848 816
Email: support@formelya.com
Website: https://formelya.com